UPS Store Customer Service Associate

UPS Store   Kapaa, HI   Full-time     Sales
Posted on February 12, 2024

Job description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree'

'COVID-19 Precaution(s): * Personal protective equipment provided or required

  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place Job Duties:
  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Hours per week:

  • 15 to 40

Typical start time:

  • 8AM

This Job Is:

  • Open to applicants who do not have a high school diploma/GED

Work Remotely

  • No

Job Type: Full-time

Salary: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

 

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

 

Experience level:

 

  • 1 year

 

Shift:

 

  • Day shift

 

Weekly day range:

 

  • Monday to Friday
  • Weekends as needed

 

Work setting:

 

  • In-person

 

Work Location: In person


UPS Store

4-831 Kuhio Hwy Ste 438
Kapaa , HI
https://www.theupsstore.com/