University of Hawaii FCU   Honolulu, HI   Full-time     Finance
Posted on January 4, 2023

Position Purpose:

Working with the Manager of Project/Process Improvement & Training, develops, administers, organizes, and conducts training programs for credit union employees; evaluates and enhances existing training programs and makes recommendations for improvement.  This position reviews, analyzes and evaluates business processes and user needs to improve/organize operational procedures and to ensure consistency within the credit union.


Essential Functions:

  • Research, develops and writes material for new training programs, evaluate and modify existing and proposed programs and recommend appropriate changes.
  • Conducts new employee training and other applicable training.
  • Coordinates and conducts core system training (new modules, updates, etc.).
  • Works with the IT Department to review all system releases and updates to ensure that all departments are notified with applicable changes.
  • In conjunction with system updates, develops training for all releases, updates, etc.
  • Ensures that new hire and other applicable training are kept current and updated.
  • Coordinates outside training classes.
  • Develops and maintains library system for CUNA training modules (STAR and MERIT).
  • Develops, maintains and presents internal product/service sales training and operational training tracking system for all employees training and provide monthly and year-end training reports.
  • Performs other duties as assigned.
  • Specializes in the internal training of credit union products/services.


Performance Standards:

The following duties are completed in an accurate and timely manner:

  • Updating existing training manuals.
  • Reviewing releases and updates for core system.
  • Developing training programs as directed by Senior Management.
  • Maintaining training tracking system.
  • Positive feedback on training evaluations.
  • All training conducted in a professional manner.
  • Positive feedback in coordinating CUNA, FEAH and other outside training classes.
  • Develop and provide a minimum of hours per Strategic Plan goal for Product/Service Knowledge training to employees on an annual basis



Education/Certification:       High school diploma or GED is required.

Required Knowledge:           Must be knowledgeable in MS Office Suite.

Experience Required:           Two years training experience.

Two years public speaking or group presentation experience.

Skills/Abilities:                       Excellent interpersonal and communication skills.

Excellent analytical, creative, and problem-solving skills.

Able to prioritize workload and meet deadlines.

Able to work independently and make sound decisions.

Able to create spreadsheets and analyze data.


Activities and Requirements of this Position:

Repetitive Motion:                Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:         Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities:                     Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:                                 Able to hear average or normal conversations and receive information.

Physical Strength:                 Sedentary work (sitting most of the time).  Able to lift and carry up to 25 lbs.

Reasoning Ability:                 Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:            Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability:                 Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.


Working Conditions:

Air-conditioned, smoke-free office setting.


Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.


Business Hours:

Monday through Saturday.  Business hours are subject to change.  Must be able to work additional hours, weekends, and holidays as needed.

University of Hawaii FCU

2019 South King St.
Honolulu , HI