Trainer
Position Purpose:
Working with the Manager of Project/Process Improvement & Training, develops, administers, organizes, and conducts training programs for credit union employees; evaluates and enhances existing training programs and makes recommendations for improvement. This position reviews, analyzes and evaluates business processes and user needs to improve/organize operational procedures and to ensure consistency within the credit union.
Essential Functions:
- Research, develops and writes material for new training programs, evaluate and modify existing and proposed programs and recommend appropriate changes.
- Conducts new employee training and other applicable training.
- Coordinates and conducts core system training (new modules, updates, etc.).
- Works with the IT Department to review all system releases and updates to ensure that all departments are notified with applicable changes.
- In conjunction with system updates, develops training for all releases, updates, etc.
- Ensures that new hire and other applicable training are kept current and updated.
- Coordinates outside training classes.
- Develops and maintains library system for CUNA training modules (STAR and MERIT).
- Develops, maintains and presents internal product/service sales training and operational training tracking system for all employees training and provide monthly and year-end training reports.
- Performs other duties as assigned.
- Specializes in the internal training of credit union products/services.
Performance Standards:
The following duties are completed in an accurate and timely manner:
- Updating existing training manuals.
- Reviewing releases and updates for core system.
- Developing training programs as directed by Senior Management.
- Maintaining training tracking system.
- Positive feedback on training evaluations.
- All training conducted in a professional manner.
- Positive feedback in coordinating CUNA, FEAH and other outside training classes.
- Develop and provide a minimum of hours per Strategic Plan goal for Product/Service Knowledge training to employees on an annual basis
Qualifications:
Education/Certification: High school diploma or GED is required.
Required Knowledge: Must be knowledgeable in MS Office Suite.
Experience Required: Two years training experience.
Two years public speaking or group presentation experience.
Skills/Abilities: Excellent interpersonal and communication skills.
Excellent analytical, creative, and problem-solving skills.
Able to prioritize workload and meet deadlines.
Able to work independently and make sound decisions.
Able to create spreadsheets and analyze data.
Activities and Requirements of this Position:
Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.
Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing: Able to hear average or normal conversations and receive information.
Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Working Conditions:
Air-conditioned, smoke-free office setting.
Attendance Requirements:
Please note that scheduled attendance requirements may change due to business needs.
Business Hours:
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.