Mortgage Loan Officer
DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.
Over 200% Match 401k • 100% Paid Medical • 24+ Paid Days Off
Enjoy these benefits, competitive pay, and more as a University of Hawai`i Federal Credit Union employee!
JOIN US! E-Mail us with your resume (must be in PDF format). We look forward to hearing from you.
If you would like to see the Team that you could be working with in the future, click here to watch our video on "Social Dis-Dancing". Although we love to have fun, we are also very concerned about the Pandemic. Click here to see the many ways we are responding to the impact of COVID-19 at our credit union.
Under the direction of the Central Lending Manager, the Mortgage Loan Officer (MLO) is responsible for generating funded mortgage loan volume from the real estate market and for promoting University of Hawaii Federal Credit Union to the local housing industry (community development, real estate agents, title companies, etc.) and the Credit Union’s membership. The MLO’s goal is to advise members and help them in reaching their financial goal by responsibly advising them throughout the mortgage loan process.
Essential Functions:
- Meet with prospective mortgage loan borrowers on the phone and in person, advising and guiding them throughout the entire loan process.
- Conducts interviews to determine their ability to qualify for residential mortgage products and provide guidance to applicants on other UHFCU products and services that might benefit.
- Counsels applicants regarding credit decisions, including loan denials. Assists to identify, recommend, or negotiate alternative loan requirements, funding and/or loan structure solutions for difficult or denied loan files.
- Originate mortgage loan applications with an informed and proactive approach to understand applicant needs, provide professional guidance on financing options, and help members through the application and origination process to ensure a smooth loan experience for the applicants.
- Responsible for self-generation of lead flow and mortgage origination activities consistent with service experience expectations and production goals.
- Continually identifies, develops, and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. A MLO’s network may consist of real estate professionals, as well as other valuable referral sources and is enhanced by the MLO’s regular participation in business related development opportunities and community efforts.
- Accountable for execution of mortgage sales and marketing initiatives and effective pipeline management practices to meet successful closing deadlines.
- Maintain appropriate confidentiality of all member information.
- Maintain strong member service ratings (Net Promoter Scores).
- Performs other duties as required.
Performance Standards:
- Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics, and complying with all Federal and State compliance policies.
- Comply with all department and company policies, procedures, and regulations.
- Supports a positive environment of productive teamwork and collaboration.
- Contributes to the success of the department and credit union objectives and goals.
- Participates in business related development opportunities, and community efforts to promote the UHFCU brand as a home financing provider of choice by encompassing company culture and core values.
- Ability to make sound decisions regarding member transactions weighing member service issues with credit union’s exposure to loss or fraud.
Qualifications:
Education/Certification:
Bachelor’s degree or equivalent in work experience.
Required Knowledge:
Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, PowerPoint and Internet or similar software) with the ability to learn and adapt to specialized loan software.
Experience Required:
Must have a minimum of 3 years of current residential real estate lending sales experience.
Strong knowledge of current real estate and consumer lending laws and regulations. Recent experience with mortgage loan origination and automated underwriting systems.
Registration with the Nationwide Mortgage Licensing System and & Registry
Credit union industry experience a plus.
Skills/Abilities:
Excellent communication skills including effective listening, written composition, problem solving, and tact in dealing with internal and external members, third party vendors and colleagues.
Demonstrated ability to conduct basic and complex loan document needs assessments, identify problems, and exercise sound judgment.
Proven ability to learn information quickly and maintain composure under pressure in a complex, high production, structured environment.
Must be reliable and dependable in meeting deadlines.
Ability to work independently with minimum supervision and to prioritize tasks and adapt to a wide range of job responsibilities.
In addition to competitive pay, we are proud to offer a comprehensive benefits package for our Full-Time staff members:
- Health and Dental insurance; UHFCU pays 100% of employee’s coverage; employee pays for dependent coverage
- Medical and Dental plan waiver
- 401(k) Retirement plan with Employer Match up and Profit Sharing
- Ten (10) paid Federal Holidays
- Ten (10) days paid Vacation; increases with Years of Service
- Ten (10) days paid Sick Leave
- Four (4) paid Personal Holidays
- Flexible Spending Account for Healthcare and Dependent Care expenses
- Group Life with Long Term Disability insurance and Long-Term Care insurance
- Employee Assistance Program (EAP)
- Internal and External Professional Development Opportunities
- Employee Loan Discount
- 50% monthly bus pass subsidy
If you are interested in this position, please fill out the application (PDF) located on our UHFCU.com website under Careers, and send along with your resume.
The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.