Customer Service Sales Representative
“Hours: Must be available to work various shifts including Saturday, Sunday, Holidays, and split shifts.”
Our agents earn an hourly base pay of $20.00 along with lucrative commission and incentives for a target hourly earnings of $29.99/hour or $62,375 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
The purpose of the Spectrum Customer Service Sales Representative - Inbound Sales Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new residential customers, and solicit existing residential customers by selling them additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Actively and consistently support all efforts to simplify and enhance the customer experience
Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
Promotes and communicates current marketing campaigns and promotions.
Works with other departments to resolve customer issues, as necessary
Performs other duties as assigned.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English at a very high level
High School diploma or equivalent
RELATED WORK EXPERIENCE
Minimum 3-6 months of either office, clerical, or customer service experience.
Have extensive outside contact with customers.
Typing and reading on computer and data entry on ten-key.
Communicating by either e-mail or over the telephone.
Extended use of telephone headset and ear piece.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.