Guest Service Agent

Paradise Bay Resort   Kaneohe, HI   Full-time     Hospitality
Posted on July 30, 2022

Paradise Bay Resort is looking for an exceptional individual to join the Front Office Team at our waterfront boutique resort in Kaneohe. We are looking for someone with customer experience who is upbeat and personable with Aloha Spirit. You would focus on the key areas of front desk operations, guest service, reservations, property and guest room appearance, and sales. You must have excellent communication and organizational skills with guests and fellow team members. JOB TITLE: Guest Services Agent: Job Description Summary: Responsible for attending to the needs of guests, especially during check-in and check-out. ESSENTIAL JOB FUNCTIONS: *Providing information to guests about hotel policies, services, and amenities. *Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). *Entering/changing reservation information on the computer system. *Posting charges to guest accounts. *Processing payments from guests. *Making necessary corrections to guest accounts. *Informing housekeeping department about room status/availability. *Listening for and responding to guest complaints. *Maintaining daily logs. *Balancing shift work and cash drawers. *Closing and balancing all room accounts. *Counting and balancing cash and credit card receipts. *Investigation or analyzing out-of-balance situations. *Making adjustments or corrections to accounts as needed.