Healthcare Schedulers

Ohana Pacific Health   Kaneohe, HI   Full-time     Administration / Clerical
Posted on August 1, 2022

Are you looking to work for mission driven and passionate warriors like yourself? Looking to grow within an organization? 


The Company:

We are Ohana Pacific Health. We positively impact thousands of lives each year with the "Ohana Experience", an organizational culture based on excellence and genuine care. 

  • Hawaii's largest, locally owned post-acute healthcare company.
  • Our vision is to transform how healthcare is provided throughout Hawaii. 


The Position:

We're looking for passionate Healthcare Schedulers who are responsible for the coordination of health care activities and services for clients. This position works with physicians, medical professionals, client families and other health care team members to ensure services are coordinated and provided appropriately for the client. Other duties include, but are not limited to:

  • The Scheduler is responsible for scheduling and interacting with clients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the client's appointments, including but not limited to: initiating and answering calls to assist clients in establishing/scheduling, changing, or canceling appointments, ensuring clients have access to the services to complete appointments or related services, accurately recording client information, preventing double-bookings, taking messages, and routing calls as appropriate. 
  • Coordinates and assists with appointments to ensure overall program efficiency and optimizing the providers' ability to serve clients.
  • Manages high volume inbound and outbound calls in a timely manner.
  • Responds to all incoming calls from clients, makes appointments, and answers general questions and inquiries.
  • Maintains registration flow by efficiently moving clients through the process and readying them for service



  • This position requires attention to detail, impeccable phone etiquette and customer service, and working knowledge of common medical terminology.
  • Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist, customer service or call center representative role.
  • Prior call center or scheduler experience in a medical setting (preferred).
  • Experience with electronic scheduling system and electronic health records (EHR) preferred.
  • High school graduate or equivalent, and/or combination of education and experience.


The Benefits:

  • Paid Time Off (PTO)
  • Tuition Reimbursement & Scholarship Opportunities
  • Medical/Dental/Vision/401K 
  • Excellent growth and advancement opportunities
  • Mission Driven Ohana & Dedicated Team Culture
  • Competitive pay and benefits


Interested? Apply Now at


Ohana Pacific Health is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law. Learn more: EEO is the Law and EEO is the Law Supplement. Ohana Pacific Health participates in the E-Verify program in certain locations as required by law. Learn more at: E-Verify

Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact our Talent Acquisitions team.


Ohana Pacific Health

45-181 Waikalua Rd.
Kaneohe , HI