Police Communications Officer

Honolulu Police Dept.   Honolulu, HI   Full-time     Call Center / Customer Service
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Posted on May 24, 2021

ANSWER THE CALL

BECOME A POLICE COMMUNICATIONS OFFICER

 

The Honolulu Police Department is actively recruiting for our new Police Communications Officers (911 Call-Takers) to work in Honolulu’s new Emergency Operations Center!

Police Communications Officers serve as the lifeline to our community and police officers – answering 911 emergency and non-emergency calls for police service from the general public and other public safety agencies.

These “heroes behind the badge” interview callers to identify call type, prioritization and proper resources to ensure officer and public safety. They work at a comprehensive workstation comprised of several computer monitors, so multitasking is key!

This position requires a high level of empathy and customer service – staying calm and remaining professional when communicating with callers who may be injured, distressed, emotional and/or belligerent is required.

This newly created position starts at $24.25 per hour (including $2/hr incentive pay) and includes a generous City and County of Honolulu Benefits Package (Vacation, Sick Leave, Medical, Dental, Vision, Retirement and More!). Additionally, there will be opportunities to advance to the Police Communications Officer – II position, who are responsible for coordinating police response to emergency and non-emergency calls for service in the future.

Minimum Requirements:

  • High School Diploma or G.E.D.
  • One (1) year of work experience which involved public contact in providing information, answering questions and inquiries, and/or explaining policies, rules and regulations in person, or by telephone.
  • Familiarity with personal computers and windows-based applications.
  • Ability to type accurately at a rate of 35 words per minute (WPM).

Apply online at www.joinhonolulupd.org and take the online performance test within a week of applying! Applicants who pass the online performance test will continue with our internal selection process which includes a background investigation, polygraph examination, psychological evaluation and medical examination. Applicants who clear all stages will be assigned to our next training class which starts every 3 months.

 

Answer the Call – Save Lives – Become a Police Communications Officer!