Marketing Tours Coordinator

Hilton Grand Vacations   Honolulu, HI   Full-time     Administration / Clerical
Posted on August 25, 2023
Apply Now

Marketing Tours Coordinator


As a Tour Coordinator, your will be responsible for booking, confirming, and tracking Asia Pacific timeshare tours from incoming calls from external and internal customers in accordance with approved policies and procedures. Coordinating efforts for direct bookings are handled in conjunction with our partners in Japan. 


  • Service internal customers as well as external guests via phone, email and fax
  • Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to maximize tour slot availability in all Asia Pacific (APAC) Sales offices
  • Provide quick and courteous assistance to complete the tour booking process in a timely manner
  • Perform any reasonable request by management that supports the department's mission and goals
  • Arrange transportation needs as required for tour presentations
  • Responsible for arranging an activity reservation for marketing package guest


To fulfill this role optimally, you must possess the following minimum qualifications and experience:


  • High School Diploma or equivalent
  • Ability to work a flexible schedule including evenings, holidays, and weekends
  • Ability to communicate verbally, read, and comprehend English
  • Proficient in Microsoft Word, Excel and Outlook
  • Able to provide professional customer service over the phone

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Japanese and/or Korean speaking
  • Previous phone experience


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.