Manager Front Office

Manager Front Office

As a Front Office Manager, you will be accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and maintain this behavior towards our guests and team members at all times:

Why do Team Members Like Working for us!

• Competitive base pay
• Benefits on day one
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Paid Holidays, Sick days and Generous Paid Time Off Program
• Tuition reimbursement
• Numerous learning and career advancement opportunities

Additional Responsibility:

• Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with interpersonal, business, and financial regulations
• Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest expectations
• Supervises guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed vital to provide excellence in service
• Maintains and completes the department training program and onboarding schedule for new team members. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members
• Coordinates the development of performance plans for team members to ensure their continued growth and success within the department
• Manages relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner
• Work in conjunction with Business Management and the Director of Guest Services to maintain and minimize risk levels of account receivables
• Successfully and consistently meets all due dates for submitting work requested by the guest services director, resort directors, and general manager
• Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained. Participate in guest room inspections
• Performs other related activities as the need arises

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role optimally, you have the following minimum qualifications and experience:

• High School Graduate or equivalent
• 2+ years of managerial experience in a hotel Front office capacity
• Able to work a varying schedule including regular weekends and holidays
• Strong written and oral interpersonal communication skills
• Familiarity with property management systems

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree
• CPR/First Aid certification
• Japanese language (read, speak, write)
• Experience in handling operations operating under a Collective Bargaining Agreement (CBA)
• Timeshare/Vacation Ownership experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.