Room Attendant

Highgate Hotels   Honolulu, HI   Full-time     Housekeeping / Janitorial
Posted on August 1, 2022

ROOM ATTENDANT
(RMATT)
JOB DESCRIPTION
DEPARTMENT: Housekeeping
REPORTS TO: Assistant Housekeeping Managers & Housekeeping Manager
STATUS: Non-exempt
JOB SUMMARY
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous
and efficient service to all guests.

We are offering a $300 sign on bonus after completion of 90 days. This offer also includes an experience at Alohilani Resort Waikiki Beach. Enjoy 1 night stay, with access to Long Board Club. (Subject to blackout dates)

QUALIFICATION STANDARDS
Education & Experience:
 High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
 Flexible and long hours sometimes required.
 Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to
lift, carry, push, pull or otherwise move objects.
 Ability to stand during entire shift.
General Requirements:
 Must be able to effectively communicate both verbally and written, with all level of employees and guests in
an attentive, friendly, courteous and service oriented manner.
 Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
 Must be able to multitask and prioritize departmental functions to meet deadlines.
 Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented
manner.
 Attend all hotel required meetings and trainings.
 Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which
will vary according to the needs of the hotel.
 Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform
and nametag.
 Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
 Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
 Must be effective in handling problems, including anticipating, preventing, identifying and solving problems
as necessary.
 Must be able to understand and apply complex information, data, etc. from various sources to meet
appropriate objectives.
 Must be able to cross-train in other hotel related areas.
 Must be able to maintain confidentiality of information.
 Must be able to show initiative, including anticipating guest or operational needs.
 Perform other duties as requested by management.
 Maintain a warm and friendly demeanor at all times.
DUTIES & FUNCTIONS
Fundamental Requirements:
 Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
 Thoroughly clean guestrooms according to standards.
 Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
 Remove all trash and dirty linen from guestrooms and hallways.
 Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
 Restock housekeeping cleaning cart for next day's use.
 Replenish chemical bottles.
 Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
 Clean room with the door opened & cart block the entire entrance.
 Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
 Report any maintenance repairs immediately to Housekeeping office.
 Handle items for “Lost and Found” according to the standards.
 Ensure overall guest satisfaction.
 The ability to complete daily par assignment of rooms.
 The ability to read & understand the room assignment.
 The ability to keep corridors clean and free of litters.
I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE FUNDAMENTAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.
Employee Signature Date


Highgate Hotels

2490 Kalakaua Ave.
Honolulu , HI