Palama Holdings, LLC
Job Title: Sales Representative
Reports To: Sales Manager
FLSA Status: Commission/Exempt
Summary: This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The focus is to help customers succeed while achieving sales, profit and account receivables goals established by the company. The essential responsibilities listed are representative of the knowledge, skill, and/or ability required.
Duties and Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
E Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and strategic objectives within assigned territory.
E Assist with collecting accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
E Research and understand customer business needs and develop a mix of products and service to meet needs.
E Evaluate market trends and recommend products to customers, based on business needs and goals.
E Pursue information that relates to market conditions, product innovations, and competitors' products and prices. Share information with customers as part of value-added services provided.
E Input customer orders and manage customers pricing to facilitate the most advantageous profitability.
E Answer customers' questions about products, prices, availability, and product use with in 24 hours.
E Drive personal vehicle to customer accounts, conventions, company meetings, etc.
E Manage deliveries to the routing schedule published by the transportation department.
E Troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, VIS- deliveries, low inventory, etc.).
E Participate in company functions, promotions, customer visits, and customer events.
E Attend and participate in general sales and training meetings.
E Engage in ongoing training sessions. Work closely with Local brokers/regional manufactures developing new business and product lines.
E Utilize company issued tablets or laptops for customer presentations and viewing sales reports. Email response must be completed within 24 hours/unless deadline is noted.
E Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data.
E Perform administrative duties, such as preparing sales budgets and reports, reviewing weekly horizontal reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and prepare and turn in weekly sales and AR reports to management.
E Work closely with Operations/Distribution/Purchasing/Customer Service Departments in-regards to sales needs.
E Other duties as may be assigned
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical Skills – assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Change Management – develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Leadership – exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Quality Management – looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen – understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Diversity – demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Ethics – treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support – follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking – develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Motivation – sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism – approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity – meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security – observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability – adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability – follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation – displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and /or Experience - Minimum high School graduate, with some business and food technology knowledge. Hotels/Restaurant background preferred but not required. Leadership in selling skills required.
Other Skills and Abilities - knowledge of food ingredients and non-food products. Excellent oral and written communication skills, as well as customer service and presentation abilities. Should have demonstrated problem solving abilities and negotiation skills. Familiar with Microsoft office and the ability to manipulate price lists and calculate pricing in excel. Medium to advance user of email (Outlook).
Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Licenses, and Registrations Valid driver's license with a clean driving record (including no single DUI in the last 3 years and no multiple DUIs within the last 7 years). Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $300,000 each accident; property damage - $100,000 is required.
Equipment - Use of Company laptop or tablet for business use only. Such as food research, processing ordering, emails, viewing company social media, evaluating sales reports. Lift and carry laptop that weighs between 1- 40 lbs. Carry laptop to and from the car office and customer service accounts.
Work Environment – While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Schedule – Exempt position. May be required to attend functions outside of the normal business hours to promote and support the sales department and company's goal and objectives. This position may also require non- traditional hours (evening, weekends, holidays) in order to successfully meet customers needs.