Senior Associate

Position: Senior Associate
Department: Finance - Billing Operations
Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.
Typical duties include but are not limited to:
• Maintain premium receivables and correspond with business associates on open receivables
• Process payments, answer phones and work with internal and external customers
• Analyze and interpret various accounting journals, policies, procedures and prepare journal entries
• Perform SOX compliance duties
• Other duties as assigned by Supervisor
Qualifications / Experience:
• 2 year college degree or equivalent work experience
• 3 years general office experience
• Keyboard 35+ wpm
• Basic proficiency of MS Office applications (i.e. Word, Excel, Outlook)
• Excellent oral and written communication skills – including professional telephone etiquette skills
• An effective communicator who has strong relationship building skills necessary to service internal/external customers
• Performs well under pressure of deadlines and completes assigned tasks in a prompt and reliable manner
• Able to manage high volume of work in a multi-task environment
• Team player with strong customer service skills and mindset
Preferred Qualifications:
• Accounts receivable, collections and/or insurance experience
• Knowledge in Guidewire Billing Center
Special Circumstances:
• May require periodic overtime
• Handle sensitive and confidential customer information
Benefits:
We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!
Job Opportunity
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law. If you are interested in this position, please apply on our website at careers.ficoh.com. Please contact Noe Toshi at kellene.toshi@ficoh.com for any questions.