Customer Service Representative for Enterprise Honolulu Airport

Enterprise Holdings   Honolulu, HI   Full-time     Call Center / Customer Service
Posted on August 1, 2022

Customer Service Representative for Enterprise Honolulu Airport

 

Enterprise Holdings has an exciting opportunity for a full time Customer Service Representative. This position pays $16.50 / hour and is located at the Honolulu Airport location 96819.

 

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time which include the following benefits:

  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k with match and profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority.

 

Responsibilities:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

 

Qualifications:

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observation, must be able to work 230p-11p which must include availability for weekends and holidays

 


Enterprise Holdings

820 Mililani St. 8th Flr
Honolulu , HI
https://careers.enterprise.com/hawaii